GOT A QUESTION?
Things we get asked
Buying industrial equipment such as air compressors and ancillaries online may not seem like the easiest thing, especially when you are uncertain if you have the right machine to fit your requirements. Then there are matters of stock, shipping, and payment, all of which you would normally have answered during the traditional sale process.
To help ease your concerns, our sales and support team have outlined below the answer to the most common questions they get asked regarding our online selection. Feel free to have a browse for the matters that concern you.
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We are happy to answer any query you may have prior to purchasing equipment from The Compressor Store or even after you have made an online purchase. The team is available between 9AM and 5PM, every Monday to Friday (excepting bank holidays in the United Kingdom) via our live chat tool, email or via phone.
We normally hold stock of all the machinery available on The Compressor Store, but it is occasionally possible that stock of a popular product has been depleted and is pending replenishment at the time of your enquiry.
If you would like to check stock prior to ordering, please get in touch with our team via live chat, email or phone and they will be happy to find out the current status of your desired product.
You can pay via credit/debit card or via BACS transfer. Simply go to the checkout screen and select your payment method.
When paying by credit/debit card you will be able to fill your card details in via our secure payment service operated by Opayo (formerly SagePay). This is usually the quickest and easiest way to pay for your order.
If you choose the BACS transfer you will find our bank details on the confirmation page following the placement of your order. Depending on your bank, this can sometimes take a little bit longer for the payment to clear.
Once your order has been placed you will receive an order confirmation email. Sometimes, this can accidentally end up in your junk/spam mail so please check those folders as well.
As soon as your order is ready for release, we will contact you once more to confirm the exact date of delivery. You will receive an e-mail confirming this.
Alternatively, create an account with us and track your order through your own customer portal of The Compressor Store.
If your item is in stock, once payment has cleared you should receive your order within 1 – 3 working days.
If your item is unfortunately not available or there are any issues, our sales team will be able to assist you further. In these cases, we will try our best to find a suitable alternative, depending on your process and requirements.
The Compressor Store offers a full consultative sale process so our team will always talk you through your options and answer any questions and concerns that you may have in the eventuality of a delay in the delivery of your purchase.
Unfortunately, this is not possible as some of our items are shipped directly from our factory and some from our local stock. If you’d like to set a later date please contact a member of the team who will be able to advise you further.
Absolutely. Upon the checkout page, you will see an option to add a different address for your shipping. If you create an account with us you are able to manage your billing and shipping address for any future orders.
Depending on the item and availability items may not arrive in one delivery. Our aim will be to get each item to you as quickly as possible. We will notify you of each set of items letting you know when each item is expected to arrive.
If you need to make any changes to an order you have already placed, please contact our support team who will be able to assist you with this.
Please contact our team on firstname.lastname@example.org before returning any items.
All items which are accepted as returns will be subject to a handling charge and must be forwarded to our address as follows at your own expense: Swallowdale Lane, Hemel Hempstead, Herts, HP2 7EA.
All our products come with a standard 12 months manufacturer’s warranty from the delivery date.
Our G range of industrial compressors available through The Compressor Store are eligible for a free 7-year warranty when they are backed by a Guardian service plan offered through Atlas Copco or select distributors. If you are interested in this value-added service, speak with our team prior to your purchase or mention during the purchase process that you are interested in the 7-year warranty.
Unfortunately, we do not deliver abroad. The Compressor Store is a service available to customers based in the United Kingdom only and, as such, delivery will only be made to locations in the territory of the United Kingdom.
To find out if there is an Atlas Copco online store that delivers to your country of choice, please visit the Atlas Copco site for that respective country. If in doubt, you should always reach out to the customer support representatives from the country where you require your equipment delivered.
The range of products available on The Compressor Store is a limited selection of the Atlas Copco product portfolio, aimed primarily at independent workshops and garages rather than large industrial users. If you have not found what you were expecting or are looking for the full comprehensive product range, please visit the Atlas Copco website or contact us with your specifications via our contact page. Our team would be more than happy to help.
Still Have A Question?
If you didn’t find what you were looking for, our customer support team is available to answer all of your questions regarding our online selection of products. Whether you are thinking of making a purchase or have already placed your order, feel free to contact us with any concerns you may have. The team is available between 9 AM and 5 PM, every Monday to Friday (excepting bank holidays).