FREQUENTLY ASKED QUESTIONS
Buying industrial equipment such as air compressors and ancillaries online may not seem like the easiest thing, especially when you are uncertain if you have the right machine to fit your requirements. Then there are matters of stock, shipping and payment, all of which you would normally have answered during the traditional sale process.
To help ease your concerns, our sales and support team have outlined below the answer to the most common questions they get asked regarding our online selection. Feel free to have a browse for the matters that concern you.
We are happy to answer any query you may have prior to purchasing equipment from The Compressor Store or even after you have made an online purchase. Reach out to our team by your preferred channel and we will get back to you as soon as possible. The team is available between 9AM and 5PM, every Monday to Friday (excepting bank holidays in Great Britain).
You can pay via credit/debit card (through SagePay) or via BACS transfer. Simply go to the checkout screen and select your payment method.
When paying by credit/debit card you will be able to fill your card details in via our secure payment service operated by SagePay.
If you choose the BACS transfer you will find our bank details on the confirmation page following the placement of your order.
We normally hold stock of all the machinery available on The Compressor Store, but it is occasionally possible that stock of a popular product has been depleted and is pending replenishment at the time of your enquiry.
If you would like to check stock prior to ordering, please get in touch with our team via live chat or via out freephone we will be happy to assist with this.
Once your order has been placed you will receive an order confirmation email. Sometimes, this can accidentally end up in your junk/spam mail so please check those folders as well.
After the confirmation e-mail, you will receive a follow-up call from one of our air experts. This is to check that the machine chosen is appropriate for your needs and application, to answer any questions you may have and give an estimate delivery time-frame.
As soon as your order is ready for release, we will contact you once more to confirm the exact date of delivery. If we cannot reach you by phone for this last step, an e-mail will be sent instead to the address we have on file.
If your item is in stock, once payment has cleared you should receive your order within 1 – 3 working days.
If your item is unfortunately not available, our sales team will be able to confirm this for you during a conversation prior to ordering or in the order confirmation process. In such cases, we will try our best to find a suitable alternative, depending on your process and requirements.
The Compressor Store offers a full consultative sale process so our team will always talk you through your options and answer any questions and concerns that you may have in the eventuality of a delay in the delivery of your purchase.
Unfortunately, we do not deliver abroad. The Compressor Store is a service available to customers based in Great Britain only and, as such, delivery will only be made to locations in the territory of Great Britain.
To find out if there is an Atlas Copco online store that delivers to your country of choice, please visit the Atlas Copco site for that respective country. If in doubt, you should always reach out to the customer support representatives from the country where you require your equipment delivered.
All our products come with standard 12 months manufacturer’s warranty from delivery date.
Our G and GX range of industrial compressors available through The Compressor Store are eligible for free 7 year warranty when they are backed by a Guardian service plan offered through Atlas Copco or select distributors. If you are interested in this value added service, speak with our team prior to your purchase or mention during the purchase process that you are interested in the 7 year warranty.
The range of products available on The Compressor Store is a limited selection of the Atlas Copco product portfolio, aimed primarily at independent workshops and garages rather than large industrial users. If you have not found what you were expecting or are looking for the full comprehensive product range, please visit the Atlas Copco site or contact us with your specifications. Our team would be more than happy to help.
STILL HAVE QUESTIONS UNANSWERED?
Did you not find what you were looking for? Our customer support team is available to answer all of your questions regarding our online selection of products. Whether you are thinking of making a purchase or have already placed your order, feel free to reach out to us with any concerns you may have. The team is available between 9AM and 5PM, every Monday to Friday (excepting bank holidays).